Customer Service Is King
Are you lucky enough to have a great client base who you can relate to by name or event talk to when you see them outside of work? Having this type of relationship with people comes from the mentality that without your clients, you won’t stay in business. Whatever you can do to please the people who ask for your goods or services is what you need to do to build a lasting business.
There are a lot of tips out there for how to treat a client but the one that holds up during a recession, or in an economic boom, is “treat people the way you want to be treated”. Maybe it’s cliche but it will serve you well! Whenever you run into a situation that needs special handling, just ask what you would need to be happy with the resolution and then you’ll come up with the “right” way to resolve the issue. If you wouldn’t like the way an issue is handled, then either will your client.